Questions? Call us at 866-438-4766

Customer Service

Ordering Information:

(How to Order, Change or Cancel an Order, Order Information, Custom Orders)

Shipping & Delivery:

(International Orders, Order Tracking, Refused Shipments, Shipping Damages)

Returns & Exchanges:

(Returning or Exchanging Merchandise)

Security & Privacy:

(Online Security, Privacy Policies)

About Iron Accents:

(About Us, Contact Us, Designer Program, )

Use of this Web Site:

(Standard Legal Stuff)

Office Hours - Phone Support


Phone: (Local) 678-980-0480 (Toll Free) 866-438-4766 (Fax) 678-980-0484
Mail: Iron Accents : 6415 Cleveland Highway Clermont, GA 30527
Hours: Monday-Friday 10:00-6:00

Clermont Outlet Store -
Friday & Saturday 10:00 to 6:00


6415 Cleveland Hwy : Clermont, GA 30527
Phone: 678-980-0480 x227

Corner of Cleveland Highway & Oxford Road -
(View Map)

Lawrenceville Store - CLOSED



Email us at:
info@ironaccents.com

*** PLEASE NOTE - We will be closed on the following dates:

2016
New Years Day, January 01
Memorial Day, May 30
Independence Day, July 04
Labor Day, September 05
Thanksgiving, November 24
Christmas Eve, December 24 close at 2:00
Christmas, December 25
New Years eve, December 31 close at 2:00
Closed New years Day

Our Customer Pledge

Our pledge to you is plain and simple - We want you to enjoy doing business with us and to be delighted with your product. Our policies are designed to be friendly to you and fair to both of us. We will always work with you to make sure your experience with Iron Accents is a good one. We'd like nothing better than for you to tell other people about us!

Call us regarding anything; questions you may have about an item, information on your order, to let us know how you were treated by customer service, or what we can do to improve our web site or help us make our business better!

We offer easy access to customer service, telephone ordering and information about your order.


ORDERING INFORMATION



How do I place an order?


Online Orders :
You can order confidently - Our shopping is easy and secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in encrypted form for your safety.

Fax Orders:
If you prefer to fax your order, print it out and fax it to us. Please be sure to sign the order form. Include credit card information and expiration date. You will receive a fax confirmation within 24 hours. Fax number 678-980-0484.

Mail Orders :
To mail your order, download the order form, print it out and complete it and send it to us. Please be sure to sign the order form. Include credit card information and expiration date, or check or money order written to Iron Accents
MAIL TO: Iron Accents: 6415 Cleveland Hwy
Clermont, GA 30527

Phone Orders :
Call your order in Monday - Friday, 10:00am to 6:00pm EST
866-438-4766 or 678-980-0480.

Order Information
In order to offer the most complete selection of wrought iron furniture and accessories, Iron Accents offers products from over 70 different manufacturers. Order procedures, shipping and delivery times can vary with each of these manufacturers.

Because of the variety options and quantity of items available - stock status can not be shown online. Instead, each product on our site has a link called "Shipping Time". Clicking on this link will give you an Estimated delivery time on that item. If you have a time sensitive requirement, please call us. We will do out best to work with you however we can. Once you place an order through our shopping cart or over the phone, you will receive an email confirmation from us. This confirmation will also state the estimated shipping time on the product/s you have ordered.

Please keep in mind that the delivery time frames we give you are the "estimated" shipping times we are given by each manufacturer. Unfortunately, manufacturer order processing and delivery can vary and orders can be subject to unanticipated delays, so we are not able to guarantee shipping times. We do guarantee that we will keep in touch with both you and the manufacturer and notify you immediately if we learn of any delays.

Many of the products we carry are shipped from our warehouse and are either in stock or will be brought into stock. You will be billed for these purchases when they ship. Some of the items we carry are shipped directly from the manufacturer or are made to order by the manufacturer. In this case you will be billed when the order is placed.



Iron Accents accepts MasterCard, Visa, Discover, personal checks, money orders and cashiers checks. At this time, we do not offer C.O.D. or net terms. Please contact us for details if you would like to pay by check or money order. Returned checks will incur a $25.00 charge for handling. All orders that are paid for by check or money order must be paid in full when the order is placed.

Iron Accents is responsible for collecting sales tax for the State of Georgia. A sales tax of 7% will be charged on all Georgia orders.

How can I Change or Cancel an Order?
A) Products in stock:
If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty. If the item has been billed - we will refund you the entire amount.

B) Products shipping direct from the manufacturer:
As soon as you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Therefore, Iron Accents is not generally able to accept changes or cancellations after a 24 hour period without consulting the manufacturer. If you want to cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the manufacturer imposes a restock fee and you decide to cancel the order, the restock fee will be deducted from your payment when we process your refund.

To cancel or change an order, please call us toll free at 866-GET-IRON (438-4766) or email at info@ironaccents.com or sales@ironaccents.com. (All cancellations will receive an email confirmation - please keep this for your records.)

Order Inquiries
At Iron Accents we strive to keep you up to date about the status of your order. If you would like to check on the status of your order, call us toll free at 866-GET-IRON (438-4766), or email us at sales@ironaccents.com. Someone will check the status of your order and respond in a timely manner.

Custom Order Policy
Some of our manufacturers offer customization on their pieces and custom merchandise inquiries are welcome. While we cannot guarantee that we will be able to fulfill every request, we do promise to do our best to make you happy. Please note that custom orders are non-cancelable and non-returnable.




SHIPPING & DELIVERY





Shipping
Iron Accents utilizes Federal Express Home Delivery and UPS for ground shipments. We are sorry, but we do not ship through the US Postal service.

Larger items are shipped via Federal Express Freight or common carrier (freight) trucks direct to the curb of your residence or building (within the continental U.S. only).

** Please Note: In order to keep shipping charges as low as possible our standard freight service is curbside only. The truck line's delivery obligation is to bring the shipment to the address of record. Any service beyond this, such as offloading the boxes or bringing it to your door or lobby, may entail additional charges which you will have to pay to the trucking company yourself.

Optional delivery services are available depending on your area. If you require inside delivery or other services please contact us. We will be happy to get a quote for you.

International Orders

International Shipping (Outside of the USA's 50 States)

We are excited to now be able to ship our great wrought iron and home accessories outside of the USA. IronAccents.com has partnered with a trusted third party company called GlobalShopex. To use this international shipping service simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option.

The items will automatically be transferred into an GlobalShopex cart. And from there you will choose your country and currency. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at (786)314-7144. or through an internet contact form by submitting an inquiry to Customerservice@globalshopex.com.

Order Tracking
When your order ships you will be provided with a tracking or pro number and the name of the shipping company.

All small items will be shipped via Fed-Ex Home Delivery or UPS and can be tracked at the following web site.
Fed-ex: www.fedex.com
UPS: www.UPS.com

All large or heavy items will be shipped via common freight carrier. In these cases, you will be contacted by the shipping company to schedule a delivery appointment. If you would like to track the progress of your shipment, feel free to contact us at 866-GET-IRON (438-4766)

Refused Shipments
Refused shipments are costly. Shipments that are refused for any reason other than damage will be invoiced 10% of the order value for re-stocking plus the cost of the round-trip freight. Ouch!

Damaged and Defective Shipments
We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged at the factory or in transit. If your parcel is one of those mistakes, please follow the steps below to ensure a quick and efficient correction

If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.

If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment do not sign for it.

If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please follow the following instructions and notify us immediately.

Damaged or defective shipments must be reported immediately!

Shipping companies require that we contact them with in 5 days on any damaged shipment - So we must be notified immediately to be able to file a claim. Once you have notified us we will issue a call tag or pick up order. You will pay no additional freight either way. We will have the manufacturer send a replacement and we will handle the shipping issues on our end.

Damaged Shipment instructions

1. Keep damaged item and all packing materials. Do not throw away!

2. Repack the item in the box in which it was received with the original packaging.

3. Prepare the following information:

Order #_____________

Has the box been bent, damaged, or stressed in any way?

Was the parcel Accepted___ or Refused___?

Would you prefer a Replacement___ or a Credit___?

4. Contact Iron Accents immediately via phone, fax, or email with the above information:

Phone: (678)980-0480 Monday thru Friday 10am - 6pm EST

Fax: (678)980-0484

Email: sales@ironaccents.com


RETURNS & EXCHANGES



Iron Accents offers a 30-day return policy. If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase, not including freight costs. For shipping included items, the actual shipping charge will be deducted from the return.

Please note - some products, such as clearance items, custom brackets, drapery rods - rings and accessories, upholstered cushions, slip-covers, monogramed or personalized pieces, display items and any custom ordered piece are not eligible for return. Most premium finish items (items that are finished to order) and made to order items (furniture, firescreens, wall plaques etc...) that are returned will require a 10% re-stocking fee. Cast resin pieces and mosaic table tops may be charged a 25% restocking fee. If you have any questions and to whether a particular item is a restock fee item, please inquire with customer service at info@ironaccents.com or by calling toll free at 866-GET-IRON (866-438-4766)

In order to return an item you need to obtain a Return Merchandise Authorization from Iron Accents. You may obtain an RMA by contacting Customer Service by email at info@ironaccents.com or by telephone at 866-438-4766. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within 30 days.

Returns should be sent to:
Iron Accents
6415 Cleveland Highway
Clermont, GA 30506
Attn: Returns Department

Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid. We can not accept C.O.D. shipments.

If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.

In rare instances we will accept returns older than 30 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any furniture restock or premium finish restock fee already incurred.




SECURITY & PRIVACY



Online Security
Privacy Policy
eCommerce Policies



ABOUT IRON ACCENTS



About Us
Contact Us
Designer Program



USE OF THIS WEB SITE



Your use of our web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. Your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log on to our Web site

Content
We make every effort to insure that the content on our site is current. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Iron Accents reserves the right to correct any error, inaccuracy or omission or to change or update the information contained on our site without prior notice to you and without liability to you. Further, Iron Accents reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Iron Accents shall promptly issue a credit to your credit card.

Please be aware that we present our content 'as is'. When an item featured on our site is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimated shipping times are just that - estimates and does not imply a legal obligation to deliver within a certain time frame.

Indemnity
Iron Accents Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Under no circumstance is Iron Accents Inc. liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify and hold Iron Accents Inc harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Website

Governing Law
Orders placed with Iron Accents construe contracts governed by, and in accordance with, the substantive laws of the State of Georgia. In the unlikely event that the customer has a dispute with Iron Accents, Inc., customer hereby agrees that the dispute shall be settled by arbitration through the Better Business Bureau of Metropolitan Atlanta.

Finish Disclaimer
Please note that due to the differences in computer screens the colors of items on computer screens may display differently than their actual color. Due to the handcrafted nature of our products, you should only order a premium finish without viewing a sample, if you have some tolerance for slight variations in color schemes.

Handcrafted Finish
Many finishes are handcrafted, resulting in variations from one piece to another as in all great artwork. These variations are a reflection of the unique character of any handcrafted piece. Due to the diverse conditions with which our product is used, there is no guarantee against further oxidation (rust), and finishes can not be "matched"from one piece to the next.

If any of your questions remain unanswered on our site, please call us at 866-438-4766.



Customer Service
Customer Service - Inset