Iron Accents offers a 30-day return
policy. If you are not satisfied with your purchase, we will exchange the
product or refund the cost of your purchase, less the cost incurred in shipping
the items to you.
Items must be in new condition and
in the original packaging to qualify for a refund. Items returned in used
condition will not be refunded. Items that cannot be returned include:
- Clearance and display
- Drapery brackets, rods - rings and accessories
- Upholstered cushions
- Mosaic furniture
- Monogrammed or personalized pieces
- Custom orders
Premium finish items (items that are finished to order) and made to order items (furniture, firescreens, wall plaques etc...) that are returned will require a 10% re-stocking fee.
If you have any questions and to whether a particular item is a restock fee item, please inquire with customer service at info@ironaccents.com or by calling toll free at 866-GET-IRON (866-438-4766)
In order to return an item you need to obtain a Return Merchandise Authorization from Iron Accents. You may obtain an RMA by contacting Customer Service by email at info@ironaccents.com or by telephone at 866-438-4766. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within 30 days.
Returns should be sent to:
Iron Accents : 6415 Cleveland Highway : Clermont, GA 30506
Attn: Returns Department
Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid. We can not accept C.O.D. shipments.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
In rare instances we will accept returns older than 30 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any furniture restock or premium finish restock fee already incurred.
