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Call us regarding anything; questions you may have about an item, information on your order, to let us know how you were treated by customer service, or what we can do to improve our web site or help us make our business better!
(Local) 678-980-0480 or 770-539-9093 (Toll Free) 866-438-4766
Iron Accents
720 Main Street SW; Suite C
Gainesville, GA 30501
Our pledge to you is plain and simple - We want you to enjoy doing business with us and to be delighted with your product. Our policies are designed to be friendly to you and fair to both of us. We will always work with you to make sure your experience with Iron Accents is a good one. We'd like nothing better than for you to tell other people about us!
Call us regarding anything; questions you may have about an item, information on your order, to let us know how you were treated by customer service, or what we can do to improve our web site or help us make our business better!
Accounts are optional you can choose to create an account, but it's not mandatory to create an account to check out. If you do have an account and you are logged in, then your address fields are pre-filled when you place an order.
Your information is kept completely private. Please view our Privacy Policy for more information.
Please Note: Orders you may have placed before creating an account will not be accessible thru this new account. To track orders placed without an account in place you must email us directly. Please be sure to include or reference the order confirmation email you received after you placed your order. If you want full control and visibility of your order online it is always recommended to set up an account with us during the order process.
Click the "My Account"link at the top right hand side of our site to login and edit your account information.
Click the "My Account" link at the top right hand side of our site. Enter your email address and select the "Forgot your password?" link. That link will take you to a page to reset your password.
On that page enter your email address and select "Submit". It will display a message "We've sent you an email with a link to update your password." Then check your email for an email from us with the heading "Customer account password reset".
The email will have a box you select that is titled "Reset your password" Select this box and it will allow you to enter and confirm a new password.
If you've placed an order previously and your account can not be found please call or email us - we will be happy to help.
You can order confidently - Our shopping is easy and secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in encrypted form for your safety.
If you prefer to fax your order, print it out and fax it to us. Please be sure to sign the order form. Include credit card information and expiration date. You will receive a fax confirmation within 24 hours. Fax number 678-980-0484
To mail your order, download the order form, print it out and complete it and send it to us. Please be sure to sign the order form. Include credit card information and expiration date, or check or money order written to Iron Accents
MAIL TO: Iron Accents: 6415 Cleveland Hwy : Clermont, GA 30527
Call your order in Monday - Friday, 10:00am to 5:00pm EST
866-438-4766 or 678-980-0480.
When your order is imported into our system you will receive an email confirmation acknowledging your transaction.
In addition, one of our customer service representatives may email you with any other details about your order; for example, customization, special shipping and handling and or changes to estimated shipping dates. Our customer service hours are Monday - Friday, 10am - 5pm est.
Absolutely. Our customer service representatives are available to take your order by phone during customer service hours which are Monday - Friday, 10am - 5pm est. We encourage you to contact us during these hours toll free (866) 438-4766. If you would like to place an order by phone outside of customer service hours just send a quick email to sales@ironaccents.com with your name, phone number and the product or products you are interested in purchasing. We will give you a call the following business day.
To cancel or change an order, email sales@ironaccents.com.
(Any cancellation must have an email confirmation - please keep this for your records.)
If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty. If the item has been billed - we will refund you the entire amount.
As soon as you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Therefore, Iron Accents is not generally able to accept changes or cancellations after a 48 hour period without consulting the manufacturer. If you want to cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the manufacturer imposes a restock fee and you decide to cancel the order, the restock fee will be deducted from your payment when we process your refund.
Some of our manufacturers offer customization on their pieces and custom merchandise inquiries are welcome. While we cannot guarantee that we will be able to fulfill every request, we do promise to do our best to make you happy. Please note that custom orders can not be cancelled and are non-returnable.
You can pay for your order online using any of the following payment options
We also accept personal checks, money orders and cashiers checks. At this time, we do not offer C.O.D. or net terms. Returned checks will incur a $25.00 charge for handling. All orders that are paid for by check or money order must be paid in full when the order is placed. Orders will not be processed or ship until checks have cleared.
Please contact us for details if you would like to pay by check or money order.
Our website does not store credit card information so credit cards are charged when you place your order.
Many of the products we carry are shipped from our warehouse and are either in stock or will be brought into stock. Others ship directly from the manufacturer. When we confirm your order we will give you an estimated ship date. If you need to cancel your order for any reason please contact us and we will refund your money.
Please note - Made to order items:
As soon as you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Therefore, Iron Accents is not generally able to accept changes or cancellations after a 48 hour period without consulting the manufacturer. If you want to cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the manufacturer imposes a restock fee and you decide to cancel the order, the restock fee will be deducted from your payment when we process your refund.
We are able to ship many of our products to Hawaii and Alaska however our included standard shipping is only available to the 48 contiguous states. Shipments to Alaska and Hawaii incur additional charges. Those charges are dependent on the weight or special handling requirements.
Please call or email us for a shipping quote on any items you are interested in.
We are not currently set up to ship our great wrought iron and home accessories outside of the USA - but we are working on it.
If there is something you are really interested in please email us we will do our best to get you a shipping quote. Or If you have your own Federal Express or UPS account let us know we may be able to ship on it for you.
We currently collect sales tax if you are located in the same state that we do business in, which is Georgia.
As the sales tax laws change and our company grows this will change.
Shipping rates based on product weight and dimensions are calculated into the price of the product. Some items also have large and oversize fees included in the price as well. To cover UPS residential, fuel and insurance charges all orders < 100.00 will have a $8.95 handling charge added to them.
In order to keep shipping charges as low as possible our standard freight service is curbside only. The truck line's delivery obligation is to bring the shipment to the address of record. These items will be unloaded by the driver to the driveway of your home or entryway of your apartment building. Items difficult to move from the truck to your driveway or entryway may require your assistance.
Please be sure to measure all doors, elevators, and stairways. Delivery fees, both ways are non-refundable should merchandise not fit.
Premium Truck Service: Any service beyond this, such as lift gates, offloading the boxes or bringing it to your door or lobby, may entail additional charges which if not pre-arranged you will have to pay to the trucking company yourself. These optional delivery services are available depending on your area. If you require optional services please contact us @ (866) 438-4766. We will be happy to get a quote for you.
If you have an item that will be shipping by truck line we will email you instructions on what to expect and how to handle the delivery. Click here to (view more information on truck shipments)
In order to offer the most complete selection of wrought iron furniture and accessories, Iron Accents offers products from a variety of manufacturers. Order procedures, shipping and delivery times can vary with each of these manufacturers. Because of this variety of options and quantity of items available - stock status can not be shown online. Instead, each product on our site has a link called "Shipping". Clicking on this link will give you an Estimated delivery time on that item. If you have a time sensitive requirement, please call us. We will do out best to work with you however we can.
Once you place an order through our shopping cart or over the phone, you will receive an email confirmation from us. This confirmation will also state the estimated shipping time on the product/s you have ordered.
Please keep in mind that the delivery time frames we give you are the "estimated" shipping times we are given by each manufacturer. Unfortunately, manufacturer order processing and delivery can vary and orders can be subject to unanticipated delays, so we are not able to guarantee shipping times. We do guarantee that we will keep in touch with both you and the manufacturer and notify you immediately if we learn of any delays.
To find out if your order has shipped please click the "My Account" link at the top right hand side of our site to check on the status of your order.
NOTE: If you did not create an account when you checked out you will not be able to log in to check your order status.
Of course you can always call us toll free at 866-GET-IRON (438-4766), or email us at sales@ironaccents.com. Someone will check the status of your order and respond in a timely manner.
When your order ships you will be provided with a tracking or pro number and the name of the shipping company. All small items will be shipped via UPS or US Postal Service.
All large or heavy items will be shipped via common freight carrier. In these cases, you will be contacted by the shipping company to schedule a delivery appointment. If you would like to track the progress of your shipment, feel free to contact us at 866-GET-IRON (438-4766)
Damaged or defective shipments must be reported immediately!
We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged in transit. If your parcel is one of those accidents, please follow the steps below to ensure a quick and efficient replacement.
If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment write on the bill of lading "Driver would not allow inspection" or do not sign for it.
If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please notify us immediately. We will need you to submit photos of the product damage as well as the packaging in order to initiate a damage claim with the shipping company. Be sure to keep the box and all packaging materials because they may be needed for the claim. If you dispose of the packaging material we will be unable to complete a damage claim or to process a replacement or a refund.
Shipping companies require that we contact them with in 7 days on any damaged shipment - So we must be notified immediately to be able to file a claim. Once you have notified us we will have the manufacturer send a replacement and we handle the shipping issues on our end.
** Returns due to damage will be replaced. Any damaged items and all packaging material related to them must be retained for inspection.
If you decide you do not want a replacement, you can return the item under our standard return policy.
While the features of "UPS My Choice" may seem attractive allowing you to get real time delivery notifications and re-route or re-schedule packages their is a catch.
If you read their "Terms & Conditions" specifically sections 7 and 8 you will see that you are basically relieving them of any liability for loss or damage as well as releasing both them and the shipper from any obligation to refund or reship your order. We have had first hand experience with this. And want all of our customers to know.
DO NOT SIGN UP FOR UPS MY CHOICE!
If you do and your package is lost or damaged we will not be able to get reimbursement for you. This is a LOT to give up for the convenience of delivery notification.
We hope you love your selections, but if you are not completely satisfied, you can return eligible items within 15 days of receiving your order for a refund of the merchandise value less actual shipping costs. Monogrammed items, final sale items and made to order furniture are not eligible for returns. Review the list of ineligible items and our refund policy below before starting the process.
In order to return an item, you need to obtain a Return Merchandise Authorization from Iron Accents. You may obtain an RMA by contacting Customer Service by email at info@ironaccents.com or by telephone at 866-438-4766. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within the noted receive by date.
Products must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted.
Items that can-not be returned include:
Premium finish items (items that are finished to order) will require a 10% re-stocking fee. If you have any questions and to whether a particular item is a restock fee item, please inquire with customer service at info@ironaccents.com or by calling toll free at 866-GET-IRON (866-438-4766)
Returns should be sent to: Iron Accents Returns Department, 6415 Cleveland Highway, Clermont, GA 30506
Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
In rare instances we will accept returns older than 15 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any premium finish restock fees already incurred.
Credits usually take 7-10 business days from the time we receive your item(s). As soon as credit is applied to your account you will receive an email letting you know.
This site is hosted by Shopify. They hosts the store pages, ordering system, and order data. Shopify automatically collects order information but may only use this information in the aggregate. Please see the Shopify Privacy Policy for more information about how Shopify uses this information.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted to Iron Accents on our website. The personal information collected when you order products, make requests, or register to receive materials from our company is as follows
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We take your security seriously and only use the very best.
Iron Accents, Inc. Limitation of Liability for Typographical Errors Policy
The iron accents, inc. Web site and the materials herein are provided "as is." Iron Accents, inc. expressly disclaims all warranties, express or implied, of any kind with respect to the site, site up-time or site use.
In the event a product is listed at an incorrect price due to typographical error or the product is no longer available, Iron Accents, Inc. will have the right to refuse or cancel, without liability, any orders placed for product that is no longer available or is listed at the incorrect price. Iron Accents, Inc. will have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Iron Accents, Inc. will immediately issue a credit to your credit card account in the amount of the incorrect price.
In the unlikely event that the customer has a dispute with Iron Accents, Inc., customer hereby agrees that the dispute shall be settled by arbitration through the Better Business Bureau of Metropolitan Atlanta.
Yes! A wish list is a great place to place products that have caught your eye,that you considering for purchase or would like to get a bit more information on. To add an item to a wish list select the heart symbol beneath the add to cart button. To save your wish list you must create an account with a username and password and then you can keep on coming back and admiring your choices. This same login may be used to place your order, see order status and track your order.
Often, yes. Many of our manufacturers and artisans provide fabric swatches, wood samples and finish samples that can help give guidance on your purchase. If samples are available there will be a link from the page showing the options. These samples can then be purchased and shipped to you. The cost of the samples will be refunded upon their return. We are also always available to chat about these options to help you come up with the best solution for your space.
Today shopping online is all about convenience. With literally hundreds of places to shop selecting a trustworthy company can sometimes be a challenge. Some online shops are good and some are less than reputable, some have been around for years and others just sprouted up overnight. Iron Accents has been offering online shopping since April of 1999 giving you access to thousands of quality wrought iron and metal home furnishing and decor items.
We want IronAccents.com to be your first and last stop on the Internet when you are looking for wrought iron home furnishings from a dependable company at competitive prices. Save time, money and headaches with the Iron Accents Price Match Guarantee.
You will find our online prices to be VERY competitive. But if you discover one of the items we sell at a competitor's website for less, let us know. We will do our best to match or beat that price, as long as the offer is in accordance with the guidelines we have with our manufacturer.
**Please note** - price matching will be based on final pricing. This means, if we are able to match the competitors pricing, we will match the final price after shipping and handling and taxes have been added.
To purchase a gift certificate for someone click here, Purchase a Gift Certificate
If you are the recipient of a gift certificate and would like to redeem it, simply enter the number into the the box labeled "Gift card or discount code" in checkout.
To find the product(s) you're looking for, use the navigation menus on the top of our website or type a keyword into the search box. If you have trouble locating a product, please feel free to contact customer service for assistance 866-438-4766 - We are always happy to help!
After adding items to your cart, click the cart link at the top of this site to view your cart. Below the items on your cart you will see a field labeled Gift card or discount code. Simply enter your code in the box.
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