Terms and Conditions

By accessing and using this website, you agree to be bound by the Terms and Conditions set forth below. These Terms may be updated periodically without notice. Continued use of the website following any changes constitutes your acceptance of those changes. Please review these Terms regularly.

Content

Product Accuracy - We make every effort to ensure that the information on our website is accurate and up to date. However, with thousands of products and numerous suppliers, occasional errors, omissions, or outdated details may occur. These may relate to pricing, product descriptions, availability, or lead times. While we strive for accuracy, we cannot guarantee that all content is free from inaccuracies. All website content is presented “as is.”

When an item featured on our site is no longer in stock, we aim to remove it in a timely manner. However, some products may have longer lead times than originally estimated due to factors like manufacturer delays or shipping constraints. Please note that our estimated shipping times are just that—estimates—and do not represent a legal guarantee of delivery by a specific date.

Order Corrections - Iron Accents reserves the right to correct any errors, inaccuracies, or omissions at any time, without prior notice or liability. This includes the right to update product information, adjust pricing, or cancel orders where errors are identified—even after an order has been submitted or confirmed, and whether or not your credit card has been charged. If your payment has already been processed and we cancel your order, a full refund will be issued promptly to your original form of payment.

Finish & Handcrafted Disclaimer
Due to differences in screen settings, the colors of products displayed on our website may vary slightly from their actual appearance. Additionally, many of our items feature handcrafted finishes, which naturally result in subtle variations in color, texture, and detailing from piece to piece—much like a work of art. These distinctions are a hallmark of craftsmanship and contribute to the uniqueness of each item.

If you are ordering a premium or custom finish without viewing a sample, please be aware that slight variations are to be expected. Finishes cannot be perfectly matched from one piece to another. Furthermore, due to varying environmental conditions, we cannot guarantee against natural changes in finish over time, including oxidation (rust) on metal products.

Order Policies

Pre-Order Items
Out of stock items can be preordered to hold your spot in line for incoming inventory. We post online any estimated dates we are given by the manufacturer. Please note that these dates are subject to change, and we will do our best to keep you informed. You can also reach out to us at sales@ironaccents.com and we will be happy to request an update for you. Pre-orders may be canceled without penalty up until they are processing to ship. We are not able to process cancelations once your item has been processed and packaged for shipping. 

Made to Order Items
Items that are made to order and customized to your specifications such as finish, fabric, mosaic design, etc. have estimated manufacturing times posted in the shipping tab of each product. We will also email you a confirmation with these dates upon receiving your order. Please remember that these lead times can vary and when we are updated by the manufacturer, we will relay that information to you. You can also always reach out to us at sales@ironaccents.com and we will be happy to request an update for you. Custom orders cannot be canceled after 48 hours and are not returnable. When you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered.

Order Cancellations & Refunds
We understand that sometimes plans change, and we’ll always do our best to assist with cancellations when possible.

Standard Orders (Under $1,000):
Orders under $1,000 may be canceled at no penalty if fulfillment has not begun. Custom orders (such as made-to-order furniture or mosaics) cannot be canceled after 48 hours and are not returnable.

Large Orders ($1,000 or More):
For orders totaling $1,000 or more, refunds on canceled orders may be issued minus any non-recoverable costs, including:

• Payment processing fees charged by third-party providers (typically 2.9% + 30¢)
• Vendor or supplier cancellation or restocking fees
• Customization or made-to-order costs already incurred

Refund Method:
Approved refunds will be issued to the original form of payment. Please allow 3–5 business days for processing after confirmation.  By placing an order, you acknowledge and accept these terms.

Shipping Policy

Shipping Rates
Shipping rates based on product weight and dimensions are calculated into the price of each item. Orders that are less than $100.00 will have a $8.95 handling charge added to them to cover residential, fuel and insurance charges.

Shipping Methods:
Ground Items - Ship UPS, Federal Express or USPS, No-signature required to your mailbox, front door, or curbside.

*** UPS My Choice - please read their "Terms & Conditions" carefully, specifically sections 7-8. Depending on your local state laws - signing up for this service may be relieving UPS of any liability for loss or damage as well as releasing both them and the shipper from any obligation to refund or reship your order. 

Freight items - Signature-required curbside delivery. To keep shipping charges as low as possible our freight service is curbside. The freight line's delivery obligation is to bring the shipment to the address of record. These items will be unloaded by the driver to the driveway of your home or entryway of your apartment building. Items difficult to move from the truck to your driveway or entryway may require your assistance. The carrier will NOT carry your delivery up any stairs or enter your home under any circumstances

After the item reaches your local area, the delivery company will contact you via phone, email, or text to schedule a delivery date and time that works for you. Most carriers schedule deliveries Monday through Friday between the hours of 10-5.

Freight items require a signature for delivery and all freight items should be inspected prior to signing for and accepting the delivery. If you have an item that will be shipping by freight, we will email you instructions on what to expect and how to handle the delivery. Click here to (view more information on truck shipments)

Optional delivery services may be available depending on your area. If you require additional services, please contact us. We will be happy to get a quote for you.

Estimated Shipping Times
In-stock items typically ship within 2–5 business days. Items shipped directly from the manufacturer generally leave their facility within 7–14 business days.

Orders for in-stock items may be canceled without penalty within 24 hours of purchase. After that time, if your order has already been processed and packaged for shipping, we are unable to cancel it.

Estimated Transit Times
Estimated shipping times vary by order. A tracking ID will be emailed to you when your order ships out so you may easily track your order. The shipping times below represent the estimated amount of time your order will be in transit.

• Orders shipped UPS or FedEx are delivered on average 3-7 business days once shipped
• Orders shipped Freight Carrier are delivered on average 2-3 weeks once shipped.
• Orders shipped White Glove Service are typically delivered within 4-6 weeks.

Refused Shipments

In the event that a shipment is refused upon delivery, without prior authorization or under circumstances outside of the exceptions listed in our [Return Policy], the customer will be responsible for all costs associated with the refused shipment. This policy is necessary to cover the logistics and fees incurred by Iron Accents during the shipping and return process. The specifics of these charges are as follows:

Shipping Charges: The initial shipping charges incurred for the delivery attempt will not be refunded. This applies to all orders, including those that qualified for free shipping at the time of purchase. The actual cost of shipping, as determined by our carrier agreements, will be deducted from any refund or credit issued.

Return Shipping Charges: In addition to the initial shipping costs, customers will also be responsible for the return shipping charges. These charges will be calculated based on the carrier's rates for shipping the items back to our warehouse or the original manufacturer, as applicable.

Manufacturer Restock Fees: For products returned to the manufacturer, a restocking fee may be applied by the manufacturer. The amount of this fee varies by product and manufacturer. Iron Accents will deduct the manufacturer's restocking fee from the refund or credit owed to the customer. The specific restocking fee applicable to the refused item will be communicated to the customer upon processing the return.

Refund Processing: After deducting the shipping charges (both to the customer and for the return), as well as any applicable manufacturer restocking fees, the remainder of the original purchase price will be refunded to the customer. This refund will be processed in the same manner as the original payment was made, unless otherwise specified or arranged.

Exceptions: Iron Accents reserves the right to waive any of these fees under certain circumstances, which will be considered on a case-by-case basis. Such exceptions may include, but are not limited to, defective products, incorrect shipments, or other errors on our part.

Customers are encouraged to review our [Return Policy] and contact Iron Accents Customer Service before refusing delivery of any shipment. This can often provide a more satisfactory resolution to any issues that may arise.

Return & Refund Policies

Return Policy
We hope you love your selections, but if you are not completely satisfied, you can return eligible items for a refund of the merchandise value less actual shipping within 15 days of delivery.  (Note: Exclusions apply.).

Returns are refunded in the original payment form for the merchandise price, less actual shipping costs. Furniture pieces are subject to a 15% manufacturers restock fee.  Clearance, Retired & Final sale items (with prices ending in $.X7 or $.X4) are not eligible for return. 

Is My Item Returnable?
Not every item on our site is eligible for a return. You can find out if your item is eligible on the item’s product detail page under the “Shipping & Returns” heading.

Please note, we also do not accept returns on:
• Wired or assembled products
• Drapery brackets, rods - rings and accessories
• Made to order items including furniture and mosaics
• Used items or items without original packaging
• Altered items (repainted, refinished, cut, etc.)
• Clearance, Retired or Final sale items (with prices ending in $.X7 or $.X4) 
• Gift cards

How Do I Return My Item?
If you are returning an item, please keep your item’s original packaging and request a return immediately to receive a Return Authorization (RA#). You may obtain an RA by contacting Customer Service by email at info@ironaccents.com or by telephone at 866-438-4766. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to charge a 20% restock fee or refuse any unapproved return and any return that is not received in our warehouse within the noted receive by date.

Products must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Your RA will have directions and the address to return your item.

Please ship your order back prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid.

If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

Damage Policy:

Damaged or defective shipments must be reported immediately!

We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged in transit. If your parcel is one of those accidents, please follow the steps below to ensure a quick and efficient replacement.

If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.

If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment write on the bill of lading "Driver would not allow inspection" or do not sign for it.

If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please notify us immediately. We will need you to submit photos of the product damage as well as the packaging in order to initiate a damage claim with the shipping company. Be sure to keep the box and all packaging materials because they may be needed for the claim. If you dispose of the packaging material we will be unable to complete a damage claim or to process a replacement or a refund.

Shipping companies require that we contact them within 7 days of any damaged shipment - So we must be notified immediately to be able to file a claim. Once you have notified us we will have the manufacturer send a replacement and we handle the shipping issues on our end. 

** Returns due to damage will be replaced. Any damaged items and all packaging material related to them must be retained for inspection.

If you decide you do not want a replacement, you can return the item under our standard return policy.

Questions? We are available by phone or email, sales@ironaccents.com (866) 438-4766

Indemnity
Iron Accents Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. Under no circumstance is Iron Accents Inc. liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify, and hold Iron Accents Inc harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this website

Governing Law
Orders placed with Iron Accents construe contracts governed by, and in accordance with, the substantive laws of the State of Georgia. In the unlikely event that the customer has a dispute with Iron Accents, Inc., customer hereby agrees that the dispute shall be settled by arbitration through the Better Business Bureau of Metropolitan Atlanta.

Iron Accents, Inc. Limitation of Liability for Typographical Errors
The iron accents, inc. web site and the materials herein are provided "as is." Iron Accents, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the site, site up-time or site use.

In the event a product is listed at an incorrect price due to typographical error or the product is no longer available, Iron Accents, Inc. will have the right to refuse or cancel, without liability, any orders placed for product that is no longer available or is listed at the incorrect price. Iron Accents, Inc. will have the right to refuse or cancel any such orders even if the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Iron Accents, Inc. will immediately issue a credit to your credit card account in the amount of the incorrect price.