Please Review Before Ordering
By accessing, browsing or purchasing from the Iron Accents website, you agree to the Terms and Conditions outlined below. These terms are intended to explain how orders are processed, how product information is presented, how shipping and returns are handled, and what responsibilities apply when using this website.
Iron Accents may update these Terms and Conditions periodically without prior notice. Continued use of this website after updates are posted constitutes acceptance of the revised terms.
Related Customer Care Pages
These pages provide additional detail and may include step-by-step instructions for specific situations.
Website Terms
This website is operated by Iron Accents, Inc. Throughout the site, the terms “we,” “us” and “our” refer to Iron Accents. By visiting our site or placing an order, you agree to be bound by these Terms and Conditions, as well as any additional policies referenced on this website.
You agree not to misuse this website, attempt to interfere with its operation, submit false or misleading information, violate the rights of others, or use this website for any unlawful purpose.
We reserve the right to refuse service, cancel orders, restrict access, or decline future transactions when we believe use of the website or ordering activity violates these terms, involves fraud, creates unreasonable risk, or otherwise conflicts with our policies.
Product Details and Website Accuracy
We make every effort to present product information, dimensions, pricing, finishes, availability and lead times accurately. However, because we carry a large number of items from multiple manufacturers, occasional errors, omissions or outdated details may occur.
Posted shipping and production times are estimates based on the information available to us at the time. They are not guaranteed delivery dates. Manufacturer delays, freight conditions, backorders and production changes may affect timing.
Items may become delayed, discontinued or unavailable after an order has been placed. If this happens, we may contact you with available options, cancel the affected portion of the order, or issue a refund when appropriate.
Iron Accents reserves the right to correct errors, inaccuracies or omissions at any time, including after an order has been submitted. This may include correcting product details, pricing, shipping information, availability or lead times.
Handcrafted Character
Many Iron Accents products are handmade, hand-forged, hand-finished, carved, cast, painted, assembled or otherwise crafted using materials and processes that naturally create variation. These differences are part of the character of artisan-made goods and should not be considered defects.
Product colors may also appear different on various screens due to monitor settings, lighting, photography, room conditions and natural material variation. Finishes, wood tones, metal patinas, stone, mosaic, fabric, leather, glass and painted surfaces may vary from piece to piece.
Premium, custom, aged, distressed, hand-applied or unfinished finishes cannot be guaranteed to match perfectly from one item to another. Metal items may naturally oxidize, patina or change over time depending on environment, exposure, use and care.
Order Policies
After an order is placed, it may be reviewed, submitted to a supplier, sent to a warehouse, prepared for shipment, placed into production, or otherwise processed. Once fulfillment or production has begun, changes or cancellations may not be possible.
Out-of-stock items may sometimes be preordered to reserve incoming inventory. Estimated arrival dates are subject to change. Preorders may generally be canceled without penalty until they are processing to ship or have otherwise entered fulfillment.
Many products are shipped by or fulfilled through third-party manufacturers, warehouses or suppliers. Availability, manufacturing time, packaging methods and shipping schedules may depend on those partners.
Custom and Special-Order Items
Some items are made to order, customized, specially finished, specially upholstered, made in a selected size, made in a selected mosaic pattern, or otherwise produced specifically for your order. These items often have estimated manufacturing times listed on the product page.
Made-to-order and customized items may not be cancelable after a short review period because the procurement or production process begins after the order is placed. Once production, customization or supplier processing has begun, the order may be non-cancelable and non-returnable.
Clearance, retired, imperfect, final sale and other excluded items are not eligible for return. Items marked by pricing formats such as prices ending in $.X7 or $.X4 may be clearance or final sale items and should be reviewed carefully before purchase.
Changes and Refunds
We will do our best to help with a cancellation when possible. Standard orders may be cancelable if fulfillment has not begun, the order has not been submitted to a supplier, and the item has not been packaged, shipped or placed into production.
For large, special, custom or supplier-processed orders, cancellations may be subject to non-recoverable costs. These may include payment processing costs, supplier fees, manufacturer cancellation fees, restocking fees, customization costs, shipping charges or other costs already incurred.
Approved refunds are generally issued to the original form of payment. Processing times may vary by payment provider, bank, credit-card company or platform.
If a chargeback, payment dispute or bank investigation is opened, our ability to refund, reship or modify an order may be limited while the dispute is active.
Shipping and Delivery
Shipping methods vary by item, size, weight, warehouse, manufacturer and destination. Smaller items may ship by UPS, FedEx, USPS or another parcel carrier. Larger items may ship by truck freight, curbside delivery, blanket-wrap delivery or another specialty carrier.
Shipping charges, handling charges or freight costs may be included in the product price, shown at checkout, quoted separately, or added when special services are requested. Orders under a stated threshold may be subject to a handling charge.
Tracking information will generally be provided once available. Estimated transit times are estimates only and may be affected by weather, carrier delays, holidays, address issues, remote delivery areas, freight scheduling, manufacturer processing times or other circumstances beyond our control.
Large Item Delivery
Freight delivery is typically curbside unless another service is quoted and arranged in advance. The carrier’s obligation is generally to deliver the shipment to the address of record, not to bring the item inside the home, upstairs, through a property, or into a specific room.
Freight carriers often contact customers to schedule a delivery appointment. Freight deliveries generally require a signature. The person accepting delivery is responsible for inspecting the shipment before signing whenever possible.
Some shipments may be heavy, oversized or difficult to move from the delivery point. Customers should arrange adequate help before delivery and confirm access for large trucks where applicable.
Liftgate, inside delivery, white-glove delivery, room-of-choice delivery, unpacking or debris removal may not be included unless specifically quoted and arranged in advance.
Returns and Return Authorizations
We hope you love your selection, but eligible items may be returned when a Return Authorization is requested within 15 days of delivery. A Return Authorization is required before returning any item. Once issued, the Return Authorization is generally valid for 10 days, so the item should be shipped back promptly according to the instructions provided.
Approved returns are refunded to the original payment method for the merchandise price, less actual shipping costs and any applicable fees. Because many items ship from or return to manufacturers, return eligibility, return addresses, shipping instructions and applicable fees may vary by product.
Returned items must be unused, unaltered, in original factory-new condition, and returned with original packaging, parts, accessories and materials. Returns received damaged, incomplete, used, altered, assembled, wired, installed or missing required packaging may be refused or may not be eligible for full credit.
Customers are responsible for properly packaging, insuring and shipping approved returns according to the Return Authorization instructions. Truck-freight returns can be significantly more expensive than outbound freight and must be arranged carefully.
Damage and Missing Pieces
Damaged, defective or missing items must be reported immediately. Shipping companies require timely documentation, and delays may affect our ability to file a claim, arrange a replacement, or resolve the issue.
If visible damage is present on a freight shipment, do not sign the delivery receipt as clear. Note the damage on the bill of lading or delivery receipt, take photos, retain all packaging and notify Iron Accents immediately. If the driver will not allow inspection, note that on the paperwork before signing.
If concealed damage is discovered after delivery, notify us immediately and keep the item, box, pallet, labels and all packing materials. Photos of the damaged item, carton, packaging and shipping label may be required before a claim can be processed.
Delivery Refusals
If a shipment is refused without prior authorization and outside the exceptions allowed by our policies, the customer may be responsible for costs related to the refused shipment. These costs may include original shipping, return shipping, carrier fees, storage charges, redelivery fees, manufacturer fees or restocking fees.
This applies to orders that qualified for included or promotional shipping as well as orders with separately quoted freight. The actual costs associated with the shipment may be deducted from any refund or credit owed.
Please contact customer service before refusing a delivery unless the shipment has obvious damage and refusal is appropriate under the damage instructions. In many cases, contacting us first allows for a better and faster resolution.
Offers and Credits
Discounts, coupon codes and promotional offers may be subject to exclusions, minimum purchase amounts, expiration dates, brand or collection restrictions, and other terms stated with the offer. Discounts cannot always be combined.
Promotions may not apply to past purchases unless specifically stated. Iron Accents reserves the right to correct, modify, suspend or end promotions at any time.
Gift cards are generally not returnable or redeemable for cash except where required by law. Lost, stolen or misused gift card information may not be replaceable.
Store credit may be issued at our discretion for certain returns, exceptions, cancellations or customer-service situations. Store credit terms may vary depending on the situation.
Legal Terms
This website and the materials, information, content and products included on it are provided on an “as is” and “as available” basis. Iron Accents makes no representations or warranties of any kind, express or implied, regarding the operation of the website, the availability of products, site uptime, website use, or the accuracy of information except as required by applicable law.
To the fullest extent permitted by law, Iron Accents shall not be liable for damages of any kind arising from use of this website, use of products purchased through this website, shipping delays, product delays, manufacturer changes, typographical errors, product unavailability, or reliance on website information, including but not limited to direct, indirect, incidental, punitive, special or consequential damages.
By using this website, you agree to defend, indemnify and hold harmless Iron Accents, Inc., its owners, employees, agents, suppliers and partners from and against claims, damages, losses, costs and expenses, including reasonable attorney’s fees, arising from or related to your use of the website, your violation of these terms, or your misuse of products purchased from Iron Accents.
Disputes
Orders placed with Iron Accents are governed by the substantive laws of the State of Georgia, without regard to conflict-of-law principles.
In the unlikely event of a dispute with Iron Accents, the customer agrees that the dispute shall be handled in accordance with the dispute-resolution terms applicable to Iron Accents, including arbitration through the Better Business Bureau of Metropolitan Atlanta where applicable.
Questions Before Ordering?
Product details, return eligibility, shipping method, freight requirements and lead times may vary by item. Please review the individual product page carefully and contact us before ordering if you need clarification.
We are happy to help locate product details, review policy questions, or point you to the correct customer-care page.
