FAQ

Ordering Information

Online Orders :
You can order confidently - Our shopping is easy and secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in encrypted form for your safety.

Mail Orders :
To mail your order, download the order form, print it out and complete it and send it to us. Please be sure to sign the order form. Include credit card information and expiration date, or check or money order written to Iron Accents
MAIL TO: Iron Accents: 6415 Cleveland Hwy : Clermont, GA 30527

Phone Orders :
Call your order in Monday - Friday, 10:00am to 5:00pm EST
866-438-4766 or 678-980-0480.

Iron Accents accepts American Express, Paypal, MasterCard, Visa, Discover, personal checks, money orders and cashiers checks. At this time, we do not offer C.O.D. or net terms. Please contact us for details if you would like to pay by check or money order. Returned checks will incur a $25.00 charge for handling. All orders that are paid for by check or money order must be paid in full when the order is placed.

A) Products in stock:
If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty. If the item has been billed - we will refund you the entire amount.

B) Products shipping direct from the manufacturer:
As soon as you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Therefore, Iron Accents is not generally able to accept changes or cancellations after a 24 hour period without consulting the manufacturer. If you want to cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the manufacturer imposes a restock fee and you decide to cancel the order, the restock fee will be deducted from your payment when we process your refund.

To cancel or change an order, please call us toll free at 866-GET-IRON (438-4766) or email at info@ironaccents.com or sales@ironaccents.com. (All cancellations will receive an email confirmation - please keep this for your records.)

International Shipping (Outside of the USA's 50 States)

We are excited to now be able to ship our great wrought iron and home accessories outside of the USA. IronAccents.com has partnered with a trusted third party company called GlobalShopex. To use this international shipping service simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option.

The items will automatically be transferred into an GlobalShopex cart. And from there you will choose your country and currency. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at (786)314-7144. or through an internet contact form by submitting an inquiry to Customerservice@globalshopex.com.

Shipping & Delivery

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