Family-Owned Since 1999 • Shipping Included on Orders $100+

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    Customer SERVICE

    Real Help, From Real People

    Have a question about a product, need help choosing the right size or finish, or want an update on an existing order? Our customer-care team is here to help. Reach us by phone, email, or through the form below, and you’ll hear from a real person who knows our products and is ready to assist.

    Contact Information

    Please note: Iron Accents is an online retailer, and our showroom is not open for walk-in shopping. We work with customers, designers, and trade professionals across the country and ship orders throughout the United States.
    Email
    sales@ironaccents.com
    Telephone
    Local: (770) 539-9093
    Toll-Free: (866) 438-4766
    Mailing Address
    Iron Accents
    720 Main Street SW, Suite C
    Gainesville, GA 30501
    Customer-Care Hours
    Monday–Friday
    10:00 a.m.–5:00 p.m. ET

    2026 Holiday Closures

    Customer care will be closed on the following dates. Messages received during a closure will be answered when our office reopens.

    • New Year’s Day January 1
    • Memorial Day May 25
    • Independence Day July 3
    • Labor Day September 7
    • Thanksgiving November 26–27
    • Christmas December 24–25
    • New Year’s Eve December 31
    • New Year’s Day 2027 January 1, 2027

    Send a Message

    How Can We Help?

    Send us a message below and tell us how we can help. When contacting us about an existing purchase, please include your order number so we can locate the details quickly. Messages received outside regular customer-care hours will be answered when our office reopens.