Contact Us

Customer Service

Real Help, From Real People

Have a question about a product, need help choosing the right size or finish, or want an update on an existing order? Many common answers are just a click away below. And when you’d rather talk it through, our customer-care team is here to help. Reach us by phone, email, or the form on this page, and you’ll hear from a real person who knows our products and is ready to assist.

Quick Answers

You May Find Your Answer Here

Shipping & Delivery →Processing times, freight delivery and tracking.
Returns & Exchanges →Eligibility and how to send an item back.
Frequently Asked Questions →Ordering, accounts and product details.
Buying Guides →Sizing, materials and choosing the right piece.

Still Need to Speak with Someone?

Our customer-care team is happy to help. Call or email us during business hours, or send a message using the form below.

Contact Information

Please note: Iron Accents is an online retailer, and our showroom is not open for walk-in shopping. We work with customers, designers, and trade professionals across the country and ship orders throughout the United States.

Email: sales@ironaccents.com
Telephone: Local: (770) 539-9093
Toll-Free: (866) 438-4766
Mailing Address: Iron Accents
720 Main Street SW, Suite C
Gainesville, GA 30501
Customer-Care Hours: Monday–Friday
10:00 a.m.–5:00 p.m. ET

2026 Holiday Closures

Customer care will be closed on the following dates. Messages received during a closure will be answered when our office reopens.

New Year’s Day January 1
Memorial Day May 25
Independence Day July 3
Labor Day September 7
Thanksgiving November 26–27
Christmas December 24–25
New Year’s Eve December 31
New Year’s Day 2027 January 1, 2027

Send a Message

How Can We Help?

Send us a message below and tell us how we can help. When contacting us about an existing purchase, please include your order number so we can locate the details quickly. Messages received outside regular customer-care hours will be answered when our office reopens.