Shipping rates based on product weight and dimensions are calculated into the price of each item.
Orders that are less than $100.00 will have a $8.95 handling charge added to them to cover residential, fuel and insurance charges.
Décor normally ships within 2-5 days. Items that are sent directly from the manufacturer and normally ship from their location within 7-14 business days.
In-Stock orders may be canceled penalty free within 24 hours of your purchase. We are not able process cancellations once your item has been processed and packaged for shipping.
Out of stock items can be preordered to hold your spot in line for incoming inventory. We post online any estimated dates we are given by the manufacturer. Please note that these dates are subject to change, and we will do our best to keep you informed. You can also reach out to us at email@example.com and we will be happy to request an update for you.
Pre-orders may be cancelled penalty free up until they are processing to ship. We are not able process cancellations once your item has been processed and packaged for shipping.
Made to Order Items
Items that are made to order and customized to your specifications such as finish, fabric, mosaic design, etc. have estimated manufacturing times posted in the shipping tab of each product. We will also email you a confirmation with these dates upon receiving your order. Please remember that these lead times can vary and when we are updated by the manufacturer, we will relay that information to you. You can also always reach out to us at firstname.lastname@example.org and we will be happy to request an update for you. Custom orders can-not be cancelled after 48 hours and are not returnable. When you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered.
Estimated shipping times vary by order. A tracking ID will be emailed to you when your order ships out so you may easily track your order. The shipping times below represent the estimated amount of time your order will be in transit.
• Orders shipped UPS or FedEx are delivered on average 3-7 business days once shipped
• Orders shipped Freight Carrier are delivered on average 2-3 weeks once shipped.
• Orders shipped White Glove Service are delivered on average 4-6 weeks once shipped.
Ship UPS, Federal Express or USPS, No-signature required to your mailbox, front door, or curbside. *** UPS My Choice - please read their "Terms & Conditions" carefully, specifically sections 7-8. Depending on your local state laws your signing up for this service may be relieving UPS of any liability for loss or damage as well as releasing both them and the shipper from any obligation to refund or reship your order.
Signature-required curbside delivery. To keep shipping charges as low as possible our freight service is curbside. The freight line's delivery obligation is to bring the shipment to the address of record. These items will be unloaded by the driver to the driveway of your home or entryway of your apartment building. Items difficult to move from the truck to your driveway or entryway may require your assistance. The carrier will NOT carry your delivery up any stairs or enter your home under any circumstances
After the item reaches your local area, the delivery company will contact you via phone, email, or text to schedule a delivery date and time that works for you. Most carriers schedule deliveries Monday through Friday between the hours of 10-5.
Freight items require a signature for delivery and all freight items should be inspected prior to signing for and accepting the delivery. If you have an item that will be shipping by freight, we will email you instructions on what to expect and how to handle the delivery. Click here to (view more information on truck shipments)
Optional delivery services may be available depending on your area. If you require additional services, please contact us. We will be happy to get a quote for you.
Questions? We are available by phone or email, email@example.com (866) 438-4766