Your Cart is Empty
Shipping Included
Standard shipping charges based on product weight and dimensions are included in the displayed product price.
Shipping Policy
Shipping & Delivery
What to Expect After You Place Your Order
We work with a wide range of artisans, manufacturers, and fulfillment partners. Shipping and processing times therefore vary depending on whether an item is in stock, arriving as a preorder, shipping directly from a manufacturer, or being made specifically for you.
The product page provides the best available estimate for each item. We will send tracking or delivery information as soon as your order is ready to leave the warehouse or artisan’s workshop.
At a Glance
Shipping Overview
Orders Under $100
Orders totaling less than $100 receive an $8.95 handling charge to help cover residential, fuel, and insurance costs.
Tracking Provided
Tracking information or freight-delivery details are emailed once your order has shipped.
Oversized Items
Furniture and oversized pieces may ship by signature-required curbside freight delivery.
Before Your Order Ships
Estimated Processing Times
Processing time is the period between placing your order and the item leaving the warehouse or manufacturer. It is separate from the carrier’s transit time.
Usually Ships Within 2–5 Business Days
Smaller décor and accessories held in stock normally leave the warehouse within two to five business days.
Usually Ships Within 7–14 Business Days
Some in-stock items ship directly from the manufacturer. These orders normally leave the manufacturer’s location within seven to fourteen business days.
Estimated Dates Appear on the Product Page
Preordering reserves your place for incoming inventory. We publish the latest estimated arrival dates provided by the manufacturer, but those dates may change.
When new information becomes available, we will do our best to update the product page or contact affected customers.
Production Times Vary by Product
Furniture and pieces selected by finish, fabric, dimensions, mosaic design, or other options are prepared specifically for your order. Estimated production times appear in the Shipping information on each product page.
We will also confirm the estimated lead time after receiving your order.
Waiting on a special piece? Email sales@ironaccents.com and we will be happy to request the latest available information from the manufacturer.
After Your Order Ships
Estimated Transit Times
The estimates below describe the time an order is normally in transit after leaving the warehouse or manufacturer.
UPS, FedEx, or USPS
Approximately 3–7 business days after shipment
Freight Carrier
Approximately 2–3 weeks after shipment
White-Glove Delivery
Approximately 4–6 weeks after shipment
Transit estimates are not guaranteed. Weather, carrier capacity, remote delivery locations, appointment scheduling, and other circumstances outside our control may affect delivery time.
Delivery Methods
How Your Order Will Arrive
Ground Delivery
Smaller items generally ship by UPS, FedEx, or USPS. Unless otherwise indicated, a signature is not required. The carrier may leave the package at your mailbox, front door, or another location permitted by its delivery practices.
Using UPS My Choice? Please review the UPS My Choice terms carefully, particularly any provisions concerning delivery changes, release authorization, loss, or damage. Options selected through the carrier may affect carrier responsibility for a shipment.
Freight and Curbside Delivery
Furniture and other substantial pieces may travel by freight carrier to help them arrive safely. Standard freight service is curbside delivery and requires someone to be present to inspect and sign for the shipment.
- The carrier will contact you to arrange a delivery appointment after the shipment reaches your local area.
- Deliveries are generally scheduled on weekdays during normal business hours.
- The shipment is made available for unloading at the driveway or curbside delivery point.
- You may need assistance to move the merchandise from the truck or curbside location.
- Standard service does not include carrying merchandise into the home or up stairs.
Before You Sign
Inspect the shipment and exterior packaging carefully before signing the delivery receipt.
- Note visible damage or missing cartons on the delivery receipt.
- Photograph any damaged packaging or merchandise.
- Contact Iron Accents promptly when anything appears incorrect.
Optional Delivery Services
Depending on the item and delivery location, services such as lift-gate delivery, inside delivery, or white-glove delivery may be available for an additional charge.
These services must be requested and quoted before the shipment leaves the warehouse. Availability varies by carrier and location.
Please measure before ordering. Confirm that the merchandise will fit through all doorways, elevators, hallways, stairways, and other access points. Delivery charges in either direction are nonrefundable when merchandise cannot be delivered because it does not fit.
Changes & Cancellations
Cancellation Timing by Order Type
Contact us as quickly as possible when you need to change or cancel an order. A cancellation is not complete until it has been confirmed by Iron Accents.
In-Stock Orders
In-stock orders may be canceled without penalty within 24 hours of purchase, provided processing and packaging have not already begun.
Once an item has been processed or packaged for shipment, cancellation may no longer be possible.
Preorders
Preorders may be canceled without penalty until the order begins processing for shipment.
Once incoming merchandise has been assigned, processed, or packaged for your order, cancellation may no longer be possible.
Custom and Made-to-Order Items
Custom and made-to-order purchases may not be canceled after 48 hours and are not returnable.
The procurement or manufacturing process begins shortly after the order is placed, at which point Iron Accents becomes obligated to purchase the merchandise from the manufacturer.
Manufacturer Availability
Delays, Discontinuations, and Third-Party Fulfillment
Many Iron Accents products are crafted or fulfilled by independent manufacturers. Occasionally, a supplier may change an estimated date, discontinue a product, or notify us that an item is no longer available after an order has been placed.
When this happens, we will contact you with the available options. Depending on the circumstances, these may include waiting for a revised availability date, shipping the available portion of the order, selecting a suitable alternative, or canceling the affected item.
Iron Accents reserves the right to cancel merchandise that cannot be supplied and issue the applicable refund or store credit. Manufacturer availability and estimated dates may change because of circumstances outside our control.
Questions?
We’re Happy to Help
Ordering a substantial piece for your home can come with questions. Contact us before ordering when you need help with an estimated ship date, freight delivery, optional services, or access to your delivery location.
