Shipping rates based on product weight and dimensions are calculated into the price of the product. Orders that are less than $100.00 will have a $8.95 handling charge to cover residential, fuel and insurance charges.
In stock décor will ship within 10 days. Transit times will range from 2-7 business days once your order has left the warehouse. We will email you tracking information as it becomes available.
In stock furniture and lighting is special ordered on your behalf and will ship within approximately 2-3 weeks. Orders may be cancelled within 48 hours.
Made to order items that are customized to your specifications such as finish, fabric, etc. When you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Custom orders can-not be cancelled after 48 hours and are not returnable.
Pre-Orders, as manufacturers work to solve supply issues related to the delays and ripple effects of Covid-19 their incoming inventory is unable to keep up with demand, and popular items are selling out before they arrive. To enable our customers to “get in line” for incoming items we are offering Pre-Orders. Preorder items are not yet in our warehouse but may be purchased to hold your spot in line. The date listed below the add to cart button is the most current arrival date we have from the manufacturer. This is the date they are expecting the container to arrive so additional time may be needed for processing and shipping. Please note that these dates are subject to change.
Ground Shipments: When your order ships you will be provided with a tracking or pro number and the name of the shipping company. Ground shipments are shipped via Federal Express, UPS or US Postal Service. (Note - We do not recommend using "UPS My Choice". While the features may seem attractive allowing you to get real time notifications and re-route or re-schedule packages there is a catch. If you read their "Terms & Conditions" specifically sections 7 and 8 you will see that you are basically relieving them of any liability for loss or damage as well as releasing both them and the shipper from any obligation to refund or reship your order. This is a LOT to give up for the convenience of delivery notification.)
Freight Shipments: Furniture and other oversized items travel via freight carriers. Once items are in transit, they may take an additional 1-2 weeks for the item to make it to your home. After the item reaches your local area, the delivery company will contact you via phone, email, or text to schedule a delivery date and time that works for you. Most carriers schedule deliveries Monday through Friday between the hours of 9-5.
To keep shipping charges as low as possible our freight service is curbside. The freight line's delivery obligation is to bring the shipment to the address of record. These items will be unloaded by the driver to the driveway of your home or entryway of your apartment building. Items difficult to move from the truck to your driveway or entryway may require your assistance. Please be sure to measure all doors, elevators, and stairways. Delivery fees, both ways are non-refundable should merchandise not fit. Optional delivery services may be available depending on your area. If you require additional services, please contact us. We will be happy to get a quote for you.
Freight items require a signature for delivery and all freight items should be inspected prior to signing for and accepting the delivery. If you have an item that will be shipping by freight, we will email you instructions on what to expect and how to handle the delivery. Click here to (view more information on truck shipments)
We are available by phone or email, firstname.lastname@example.org (866) 438-4766