Damage Policy

Damaged or defective shipments must be reported immediately!

We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged in transit. If your parcel is one of those accidents, please follow the steps below to ensure a quick and efficient replacement.

If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.

If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment write on the bill of lading "Driver would not allow inspection" or do not sign for it.

If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please notify us immediately. We will need you to submit photos of the product damage as well as the packaging in order to initiate a damage claim with the shipping company. Be sure to keep the box and all packaging materials because they may be needed for the claim. If you dispose of the packaging material we will be unable to complete a damage claim or to process a replacement or a refund.

Shipping companies require that we contact them within 7 days of any damaged shipment - So we must be notified immediately to be able to file a claim. Once you have notified us we will have the manufacturer send a replacement and we handle the shipping issues on our end. 

** Returns due to damage will be replaced. Any damaged items and all packaging material related to them must be retained for inspection.

If you decide you do not want a replacement, you can return the item under our standard return policy.

Questions? We are available by phone or email, sales@ironaccents.com (866) 438-4766