We hope you love your selections, but if you are not completely satisfied, your return must be received within 30 days of product delivery. Please contact our customer service department at firstname.lastname@example.org for return authorization and instructions. Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Returns are refunded in the original payment form for the merchandise price, less actual shipping and handling charges.
Clearance items, drapery hardware, upholstered cushions, monogrammed or personalized pieces and custom made or finished items are-not eligible for return. We reserve the right to refuse any unapproved return.
Refused shipments are costly. Shipments that are refused for any reason other than damage will be issued store credit as a refund less the original shipping and handling fee charges, a 15% restocking fee, and any return shipping fees.
We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged in transit. If your parcel is one of those mistakes, please follow the steps below to ensure a quick and efficient correction.
Should your items arrive damaged, please email photos of the item and the packaging along with your order reference number to email@example.com. Upon receipt, we will file a claim with the carrier and submit a request for the damaged items to be replaced. Claims must be submitted and received by Iron Accents within 7 days of delivery. All original packaging must be retained until you are notified otherwise. Returns due to damage will be replaced.
Damaged or defective shipments must be reported immediately!
Freight items require a signature for delivery and all freight items should be inspected prior to signing for and accepting the delivery. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you have an item that will be shipping by freight, we will email you instructions on what to expect and how to handle the delivery. Click here to (view more information on truck shipments)
If you have any questions, please inquire with customer service at firstname.lastname@example.org or by calling toll free at 866-GET-IRON (866-438-4766)