We hope you love your selections, but if you are not completely satisfied, you can return eligible items within 15 days of receiving your order for a refund of the merchandise value less actual shipping costs. Monogrammed items, final sale items and made to order furniture are not eligible for returns. Review the list of ineligible items and our refund policy below before starting the process.
To return an item, you need to obtain a Return Merchandise Authorization from Iron Accents. You may obtain an RMA by contacting Customer Service by email at email@example.com or by telephone at 866-438-4766. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within the noted receive by date.
Products must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted.
Premium finish items (items that are finished to order) will require a 10% re-stocking fee. If you have any questions and to whether a particular item is a restock fee item, please inquire with customer service at firstname.lastname@example.org or by calling toll free at 866-GET-IRON (866-438-4766)
Returns should be sent to: Iron Accents Returns Department, 6415 Cleveland Highway, Clermont, GA 30506
Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
In rare instances we will accept returns older than 15 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any premium finish restock fee already incurred.
Refused shipments are costly. Shipments that are refused for any reason other than damage will be issued store credit as a refund less the original shipping and handling fee charges, a 15% restocking fee, and any return shipping fees.
We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged in transit. If your parcel is one of those mistakes, please follow the steps below to ensure a quick and efficient correction.
Should your items arrive damaged, please submit photos of the item and the packaging along with your order reference number to email@example.com. Upon receipt, we will file a claim with the carrier and submit a request for the damaged items to be replaced. Claims must be submitted and received by Iron Accents within 7 days of delivery. Be sure to keep the box and all packaging materials because they may be needed for the claim. If you dispose of the packaging material we will be unable to complete a damage claim or to process a replacement or a refund.
** Returns due to damage will be replaced. Any damaged items and all packaging material related to them must be retained for inspection. If you decide you do not want a replacement, you can return the item under our standard return policy.
Damaged or defective shipments must be reported immediately!
Freight items require a signature for delivery and all freight items should be inspected prior to signing for and accepting the delivery. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you have an item that will be shipping by freight, we will email you instructions on what to expect and how to handle the delivery. Click here to (view more information on truck shipments)
If you have any questions, please inquire with customer service at firstname.lastname@example.org or by calling toll free at 866-GET-IRON (866-438-4766)