We hope you love your selections, but if you are not completely satisfied, you can return eligible items for a refund of the merchandise value less actual shipping within 15 days of delivery. (Note: Exclusions apply.).
Not every item on our site is eligible for a return. You can find out if your item is eligible on the item’s product detail page under the “Shipping & Returns” heading.
Please note, we also do not accept returns on:
• Wired or assembled products
• Drapery brackets, rods - rings and accessories
• Made to order items including furniture and mosaics
• Used items or items without original packaging
• Altered items (repainted, refinished, cut, etc.)
• Clearance items or gift cards
If you are returning an item, please keep your item’s original packaging and request a return immediately to receive a Return Authorization (RA#). You may obtain an RA by contacting Customer Service by email at firstname.lastname@example.org or by telephone at 866-438-4766. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within the noted receive by date.
Products must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Your RA will have directions and the address to return your item.
Please ship your order back prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.