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Customer Service
We have closed our showroom. However, we’re still operating and delivering products everyday!
You can still shop with us online and feel free to call or email us with any questions you may have.
Email: info@ironaccents.com
Phone: (Local) 770-539-9093 (Toll Free) 866-438-4766
Mailing Address:
iron Accents : 720 Main Street SW, Suite C, Gainesville, GA 30501
Office Hours: Monday-Friday 10:00-5:00 EST
(2024) Customer Service will be closed on the following dates:
New Years Day, January 02
Good Friday, March 29
Memorial Day, May 27
Independence Day, July 04 & 05
Labor Day, September 02
Thanksgiving, November 28 & 29
Christmas, December 24 & 25
New Years Eve
Our Customer Pledge
Our pledge to you is plain and simple - We want you to enjoy doing business with us and to be delighted with your product. Our policies are designed to be friendly to you and fair to both of us. We will always work with you to make sure your experience with Iron Accents is a good one. We'd like nothing better than for you to tell other people about us!Call us regarding anything; questions you may have about an item, information on your order, to let us know how you were treated by customer service, or what we can do to improve our web site or help us make our business better!
We offer easy access to customer service, telephone ordering and information about your order.
ORDERING INFORMATION
Online Orders :
You can order confidently - Our shopping is easy and secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in encrypted form for your safety.
Mail Orders :
To mail your order, download the order form, print it out and complete it and send it to us. Please be sure to sign the order form. Include credit card information and expiration date, or check or money order written to Iron Accents
MAIL TO: Iron Accents: 6415 Cleveland Hwy
Clermont, GA 30527
Phone Orders :
Call your order in Monday - Friday, 10:00am to 5:00pm EST
866-438-4766 or 770-539-9093
Order Information
In order to offer the most complete selection of wrought iron furniture and accessories, Iron Accents offers products from over 70 different manufacturers. Order procedures, shipping and delivery times can vary with each of these manufacturers.
Because of the variety options and quantity of items available - stock status can not be shown online. Instead, each product on our site has a link called "Shipping Time". Clicking on this link will give you anEstimated delivery time on that item. If you have a time sensitive requirement, please call us. We will do out best to work with you however we can. Once you place an order through our shopping cart or over the phone, you will receive an email confirmation from us. This confirmation will also state the estimated shipping time on the product/s you have ordered.
Please keep in mind that the delivery time frames we give you are the "estimated" shipping times we are given by each manufacturer. Unfortunately, manufacturer order processing and delivery can vary and orders can be subject to unanticipated delays, so we are not able to guarantee shipping times. We do guarantee that we will keep in touch with both you and the manufacturer and notify you immediately if we learn of any delays.
Many of the products we carry are shipped from our warehouse and are either in stock or will be brought into stock. You will be billed for these purchases when they ship. Some of the items we carry are shipped directly from the manufacturer or are made to order by the manufacturer. In this case you will be billed when the order is placed.
Iron Accents accepts MasterCard, Visa, Discover, personal checks, money orders and cashiers checks. At this time, we do not offer C.O.D. or net terms. Please contact us for details if you would like to pay by check or money order. Returned checks will incur a $25.00 charge for handling. All orders that are paid for by check or money order must be paid in full when the order is placed.
Iron Accents is responsible for collecting sales tax for the State of Georgia. A sales tax of 7% will be charged on all Georgia orders.
How can I Change or Cancel an Order?
A) Products in stock:
If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty. If the item has been billed - we will refund you the entire amount.
B) Products shipping direct from the manufacturer:
As soon as you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Therefore, Iron Accents is not generally able to accept changes or cancellations after a 24 hour period without consulting the manufacturer. If you want to cancel your order before it ships, and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the manufacturer imposes a restock fee and you decide to cancel the order, the restock fee will be deducted from your payment when we process your refund.
To cancel or change an order, please email us at info@ironaccents.com or sales@ironaccents.com. (All cancellations will receive an email confirmation - please keep this for your records.)
Order Inquiries
At Iron Accents we strive to keep you up to date about the status of your order. If you would like to check on the status of your order, call us toll free at 866-GET-IRON (438-4766), or email us at sales@ironaccents.com. Someone will check the status of your order and respond in a timely manner.
Custom Order Policy
Some of our manufacturers offer customization on their pieces and custom merchandise inquiries are welcome. While we cannot guarantee that we will be able to fulfill every request, we do promise to do our best to make you happy. Please note that custom orders are non-cancelable and non-returnable.
SHIPPING & DELIVERY
Iron Accents utilizes Federal Express Home Delivery and UPS for ground shipments. We are sorry, but we do not ship through the US Postal service.
Larger items are shipped via Federal Express Freight or common carrier (freight) trucks direct to the curb of your residence or building (within the continental U.S. only).
** Please Note: In order to keep shipping charges as low as possible our standard freight service is curbside only. The truck line's delivery obligation is to bring the shipment to the address of record. Any service beyond this, such as offloading the boxes or bringing it to your door or lobby, may entail additional charges which you will have to pay to the trucking company yourself.
Optional delivery services are available depending on your area. If you require inside delivery or other services please contact us. We will be happy to get a quote for you.
International Orders
(Outside of the USA's 50 States)
We are not currently set up to ship our great wrought iron and home accessories outside of the USA - but we are working on it.
Ifthere is something you are really interested in please email us we will do our best to get you a shipping quote. OrIf you have your own Federal Express or UPS account let us know we may be able to ship on it for you.
Order TrackingWhen your order ships you will be provided with a tracking or pro number and the name of the shipping company.
All small items will be shipped via Fed-Ex Home Delivery or UPS and can be tracked at the following web site.
Fed-ex: www.fedex.com
UPS: www.UPS.com
All large or heavy items will be shipped via common freight carrier. In these cases, you will be contacted by the shipping company to schedule a delivery appointment. If you would like to track the progress of your shipment, feel free to contact us at 866-GET-IRON (438-4766)
Refused Shipments
Refused shipments are costly. Shipments that are refused for any reason other than damage will be invoiced 10% of the order value for re-stocking plus the cost of the round-trip freight. Ouch!
Damaged and Defective Shipments
We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that, once in a while, products may get damaged at the factory or in transit. If your parcel is one of those mistakes, please follow the steps below to ensure a quick and efficient correction
If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment do not sign for it.
If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please follow the following instructions and notify us immediately.
Damaged or defective shipments must be reported immediately!
Shipping companies require that we contact them with in 5 days on any damaged shipment - So we must be notified immediately to be able to file a claim. Once you have notified us we will issue a call tag or pick up order. You will pay no additional freight either way. We will have the manufacturer send a replacement and we will handle the shipping issues on our end.
Damaged Shipment instructions
1. Keep damaged item and all packing materials. Do not throw away!
2. Repack the item in the box in which it was received with the original packaging.
3. Prepare the following information: Order #_____________Has the box been bent, damaged, or stressed in any way?
Was the parcel Accepted___ or Refused___?
4. Contact Iron Accentsimmediately via phone, fax, or email with the above information: Phone: (770)539-9093 Monday thru Friday 10am - 5pm EST
Email: sales@ironaccents.com
RETURNS & EXCHANGES
Please note -some products, such as clearance items, custom brackets, drapery rods - rings and accessories, upholstered cushions, slip-covers, monogramed or personalized pieces, display items and any custom ordered piece arenot eligible for return. Most premium finish items (items that are finished to order) and made to order items (furniture, firescreens, wall plaques etc...) that are returned will require a 10% re-stocking fee. Cast resin pieces and mosaic table tops may be charged a 25% restocking fee. If you have any questions and to whether a particular item is a restock fee item, please inquire with customer service at info@ironaccents.com or by calling toll free at 866-GET-IRON (866-438-4766)
In order to return an item you need to obtain a Return Merchandise Authorization from Iron Accents. You may obtain an RMA by contacting Customer Service by email at info@ironaccents.com or by telephone at 866-438-4766. Once you have an RMA please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within 20 days.
Returns should be sent to:
Iron Accents
6415 Cleveland Highway
Clermont, GA 30506
Attn: Returns Department
Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid. We can not accept C.O.D. shipments.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
In rare instances we will accept returns older than 15 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any furniture restock or premium finish restock fee already incurred.