In the event that a shipment is refused upon delivery, without prior authorization or under circumstances outside of the exceptions listed in our [Return Policy], the customer will be responsible for all costs associated with the refused shipment. This policy is necessary to cover the logistics and fees incurred by Iron Accents during the shipping and return process. The specifics of these charges are as follows:
Shipping Charges: The initial shipping charges incurred for the delivery attempt will not be refunded. This applies to all orders, including those that qualified for free shipping at the time of purchase. The actual cost of shipping, as determined by our carrier agreements, will be deducted from any refund or credit issued.
Return Shipping Charges: In addition to the initial shipping costs, customers will also be responsible for the return shipping charges. These charges will be calculated based on the carrier's rates for shipping the items back to our warehouse or the original manufacturer, as applicable.
Manufacturer Restock Fees: For products returned to the manufacturer, a restocking fee may be applied by the manufacturer. The amount of this fee varies by product and manufacturer. Iron Accents will deduct the manufacturer's restocking fee from the refund or credit owed to the customer. The specific restocking fee applicable to the refused item will be communicated to the customer upon processing the return.
Refund Processing: After deducting the shipping charges (both to the customer and for the return), as well as any applicable manufacturer restocking fees, the remainder of the original purchase price will be refunded to the customer. This refund will be processed in the same manner as the original payment was made, unless otherwise specified or arranged.
Exceptions: Iron Accents reserves the right to waive any of these fees under certain circumstances, which will be considered on a case-by-case basis. Such exceptions may include, but are not limited to, defective products, incorrect shipments, or other errors on our part.
Customers are encouraged to review our [Return Policy] and contact Iron Accents Customer Service before refusing delivery of any shipment. This can often provide a more satisfactory resolution to any issues that may arise.