Your Cart is Empty
Have Your Order Information
You will need your order number, the name or item number of the damaged product, and a brief description of the problem.
File a Damage Claim
Damage Claim
File a Damage Claim
We are sorry your order arrived damaged. Please complete the form below as soon as possible so our team can begin reviewing the claim and guide you through the next steps.
Have your order number available and provide the requested information and photographs. Clear documentation helps us process the claim with the carrier, insurer, or manufacturer as quickly as possible.
Upload Clear Photographs
The form will request photographs of the damaged item, damaged area, shipping carton, packing materials, and shipping label.
Keep Everything
Keep the merchandise, carton, packing materials, label, hardware, and any broken pieces until Iron Accents confirms they are no longer needed.
Please do not return, repair, install, alter, or discard anything.
The carrier, insurer, or manufacturer may require additional
photographs, inspection, or possession of the merchandise and packaging
before the claim can be completed. Please wait for instructions from
Iron Accents.
Need help completing the form? Email info@ironaccents.com or call (866) 438-4766.
